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At Far East Flora.com, we endeavor to deliver flowers at their freshest. However, should you need to make an exchange, here are some guidelines to follow:
Requests for exchange can be made via the following channels:
Call us at (852) 2980 2277
Email us at custsvc.hk@FarEastFlora.com

All requests should be accompanied with your order number.
   
Return of Perishable Goods
 
For perishable goods such as flowers, fruits, gourmet chocolates and cakes, request for exchange must be made within 24 hours of receipt.
Goods must not have been consumed, or for flowers, removed from their original packaging.
   
Return of Non-Perishable Goods
 
For non-perishable goods such as table fountains, electrical appliances and baby gears that may be delivered defective, request for exchange must be made within 72 hours of receipt.

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