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100% Freshness Guarantee
  Call us at (852) 2980 2277 or write to us at custsvc.hk@FarEastFlora.com within 24 hours of receipt of your bouquet, and we will make an exchange no questions asked.
For non-perishable products, contact us within 3 days of purchase

At FarEastFlora.com, we guarantee that your floral arrangements will arrive fresh on arrival. If the flowers you receive are not fresh, FarEastFlora.com will deliver another bouquet of equivalent value at no charge.
   
100% Delivery Guarantee
  At FarEastFlora.com, we guarantee that the flowers will be delivered the same day if the orders are made within the stipulated time frame.

If the delivery is not made within the hours requested, FarEastFlora.com will send a complimentary bouquet to the recipient you designate.

FarEastFlora.com   will not be liable for any damages arising directly or indirectly from the late delivery or non-delivery of orders under any of the following circumstances:-

1. The recipient was not present at the address given within the hours during which delivery was requested.
2. Incorrect address was provided.
3. No such person was at the given address.
4. No valid contact number was given for us to make reasonable attempts to contact the recipient in order to execute the order successfully.
5. Our delivery service is suspended due to Typhoon 8 and Black Rain warnings.
   
Limitation of Liability:
  In any event, and notwithstanding anything contained herein, FarEastFlora.com's liability in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof, arising by reason of or in connection with the sales and purchase order (except in relation to death or personal injury caused to the customer by the wilful act or gross negligence of FarEastFlora.com or its employees while acting in the course of their employment) shall be limited to the Purchase Price.

The customer shall not seek from FarEastFlora.com the loss of profits, contracts, revenue or business; or indirect, consequential, incidental, special, exemplary and/or punitive damages arising out of or relating to the sales and purchase order.

In case of any inconsistency between the Chinese and English versions, the English version shall prevail.
   

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